Our Terms and Conditions

Please read the following carefully. We will assume that you have read these and agreed before finalising your order. If you have any questions then let us know - we’re here to help, not catch you out!

1. General

These Terms & Conditions apply to all orders placed with Brand Me Up. By placing an order, you agree to be bound by these terms.

Brand Me Up provides made-to-order, customised branded apparel and related items.

Brand Me Up is a trading name of White Siren Solutions. All contracts, invoices, and payments will be issued by and made to White Siren Solutions .

2. Artwork & Design Responsibility

Customers must supply all artwork to be used on garments.

Artwork should preferably be provided in vector format (AI, EPS, SVG or PDF).

Where vector files are not available, artwork must be supplied at a minimum resolution of 300dpi.

Brand Me Up will produce items using the artwork supplied. We cannot accept responsibility for the quality of customer-provided artwork, including clarity, resolution, colour, or how it appears once printed.

Customers are responsible for ensuring they have the right to use all artwork, logos, and designs supplied.

3. Colour Accuracy

Colours may appear differently on screens, monitors, and devices.

While every effort is made to reproduce colours as accurately as possible, exact colour matching cannot be guaranteed.

Variations caused by screen settings, garment materials, printing processes, or lighting conditions are not considered faults.

4. Proofs & Approval

Where a digital proof is provided, it is the customer’s responsibility to check all details carefully before approval.

Approval confirms acceptance of layout, sizing, spelling, colours, and artwork placement.

Once a proof is approved, Brand Me Up cannot be held responsible for errors that were present in the approved proof.

5. Orders & Payments

All products are made to order.

An invoice must be paid in full before any work begins.

Orders will not be started until payment has been received and cleared.

6. Lead Times & Delivery

As items are made to order, delivery may take up to 14 days, depending on order size and workload.

Delivery times are estimates and not guaranteed.

Brand Me Up is not responsible for delays caused by third parties, including couriers.

7. Sizes & Garment Selection

Customers are responsible for selecting the correct garment sizes.

Size guides are provided for guidance only.

Orders placed with incorrect sizing cannot be amended, refunded, or replaced.

8. Quality Control & Faults

All items are checked before dispatch to ensure they meet our quality standards.

Orders are non-refundable unless items are faulty.

Any faults must be reported within 7 days of delivery, supported by photographic evidence.

Minor variations in print position, colour, or garment finish are considered normal and do not constitute faults.

9. Refunds & Returns

Due to the customised nature of our products, returns are not accepted unless items are faulty.

Approved refunds or replacements will be at the discretion of Brand Me Up.

10. Liability

Brand Me Up shall not be liable for indirect or consequential losses.

Our total liability is limited to the value of the goods supplied.

11. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.